Thomson Reuters hiring for Client Support Analyst
Company :Thomson Reuters
Website : www.thomsonreuters.com
Job Role : Client Support Analyst
Eligibility : Any Graduate (MBA Preferred)
Experience : 0 - 3 Years
Job Location : Bangalore
Company Profile:
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We provide intelligent information to the world’s businesses and professionals, serving four primary customer groups. We have a leading market position, with well recognized and respected brands in each of our principal markets.
Job Description:
Client Support Analyst will respond to incoming Client questions regarding Thomson Reuters products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails.
Responsibilities:
· Primary role is to work with real time Equity/Commodity traders, Portfolio Managers from various brokerage houses and Global Banks to assist with navigation, customizing Thomson Reuters products and also assisting with data search and identifying any data errors, This could entail escalating the problem to a "2nd level" support group or the technical support desk.
· Expertise to Interpret and analyze the trading requirements and provide right resolutions and workarounds in specific situations.
· Help Customers realize full potential of the application and provide recommendations & solution to maximize application utilization.
· Recommend Technical and Fundamental analysis through our highly intuitive charting tools using TR Products.
· Recommend solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using TR Products.
· Interact with various Thomson Reuters departments(Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems.
· Closely work with Account Managers, Relationship Managers and Technical Account Managers.
· Communicate regularly with Product Managers and sales team regarding Client feedback and internal product enhancements and updates.
· Ability to speak to our Clients intelligently and use their critical reasoning skills to identify the problem and solution quickly.
· Maintain log of problems by creating a ticket in the Thomson Reuters CRM application. Follow inquiry through to resolution and close the ticket when completed.
· Respond to and record customer requests for improvements to our software applications by entering "enhancement requests" through the CRM application and following through by interacting with the Product Management team with regards to these requests.
· Potential to provide professional & courteous training of clients over the telephone via Web-Ex or by walking individual customers through the software.
· Assist in the continual development and evolution of the Market Data client services group.
· Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution.
Company :Thomson Reuters
Website : www.thomsonreuters.com
Job Role : Client Support Analyst
Eligibility : Any Graduate (MBA Preferred)
Experience : 0 - 3 Years
Job Location : Bangalore
Company Profile:
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We provide intelligent information to the world’s businesses and professionals, serving four primary customer groups. We have a leading market position, with well recognized and respected brands in each of our principal markets.
Job Description:
Client Support Analyst will respond to incoming Client questions regarding Thomson Reuters products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails.
Responsibilities:
· Primary role is to work with real time Equity/Commodity traders, Portfolio Managers from various brokerage houses and Global Banks to assist with navigation, customizing Thomson Reuters products and also assisting with data search and identifying any data errors, This could entail escalating the problem to a "2nd level" support group or the technical support desk.
· Expertise to Interpret and analyze the trading requirements and provide right resolutions and workarounds in specific situations.
· Help Customers realize full potential of the application and provide recommendations & solution to maximize application utilization.
· Recommend Technical and Fundamental analysis through our highly intuitive charting tools using TR Products.
· Recommend solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using TR Products.
· Interact with various Thomson Reuters departments(Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems.
· Closely work with Account Managers, Relationship Managers and Technical Account Managers.
· Communicate regularly with Product Managers and sales team regarding Client feedback and internal product enhancements and updates.
· Ability to speak to our Clients intelligently and use their critical reasoning skills to identify the problem and solution quickly.
· Maintain log of problems by creating a ticket in the Thomson Reuters CRM application. Follow inquiry through to resolution and close the ticket when completed.
· Respond to and record customer requests for improvements to our software applications by entering "enhancement requests" through the CRM application and following through by interacting with the Product Management team with regards to these requests.
· Potential to provide professional & courteous training of clients over the telephone via Web-Ex or by walking individual customers through the software.
· Assist in the continual development and evolution of the Market Data client services group.
· Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution.
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